1. Overview

At “PyariJu By GSD Planet”, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and exchange policy to make the process as easy as possible.

  1. Returns and Exchanges
  • Eligibility:

Items eligible for return or exchange must be unused, in the same condition as received, and in the original packaging.

Returns and exchanges are typically accepted within 2 days from the date of purchase.

  • Non-Returnable Items:

Certain items, such as Jewelry, are not eligible for return or exchange unless damaged or defective.

  1. How to Initiate a Return or Exchange
  • Contact Us:

To initiate a return or exchange, please contact our customer service team at info@pyariju.com within the specified return period.

Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

  • Approval and Instructions:

Once your request is approved, we will provide you with detailed instructions on how to return the item(s).

  1. Shipping Costs
  • Return Shipping:

Customers are responsible for return shipping costs, unless the return is due to an error on our part or the item is defective.

  • Exchange Shipping:

For exchanges, we will cover the shipping costs for sending the replacement item to you.

  1. Refunds and Credits
  • Refunds:

Refunds will be issued to the original payment method used for the purchase once the returned item(s) are received and inspected.

  • Store Credits:

If you prefer, we can issue store credits for the value of the returned item(s).

  1. Damaged or Defective Items
  • Notification:

If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging.

  • Replacement or Refund:

We will either send you a replacement item or issue a refund for the damaged or defective product.

  1. International Returns
  • Additional Information:

International returns may have additional considerations. Please contact us for specific instructions and information.

  1. Contact Information

If you have any questions or concerns about our Return & Exchange Policy, please contact us at info@pyariju.com.

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